Frequently Asked Questions

Everything you need to know about Getby. Can't find an answer? Email us at support@appcellent.co.

Getting started

How do I add the delivery estimate to my store?
  1. Open Getby from your Shopify admin and create a default rule.
  2. Click "Add to product page" — your theme editor opens with the "Delivery estimate" block pre-added.
  3. Click Save in the theme editor.
  4. Back in Getby, click "Publish widget".

Repeat step 2 with "Add to cart page" to show estimates in the cart as well.

Do I need to edit my theme code?

No. Getby installs as a theme app block through Shopify's theme editor. No code changes are made to your theme, and nothing is left behind if you uninstall.

Why don't I see the widget on my storefront?
  • Make sure the widget is published in the Getby dashboard (not in draft mode).
  • Make sure the "Delivery estimate" block is added and saved in your theme editor.
  • Make sure at least one enabled rule matches the product (the default rule matches everything).

Delivery dates

How is the delivery date calculated?

Date = order date + processing time + shipping time, computed in your shop's timezone. Orders placed after your cutoff time count as next working day. Non-working days and holidays are skipped for processing, and optionally for shipping too.

Can I show different delivery times for different products or countries?

Yes. Create rules targeted by product, collection, tag or destination country. Rules are matched by priority, exclusions win over inclusions, and the default rule covers everything else.

What is the cutoff countdown?

If you set a cutoff time (e.g. 15:00), the widget shows a live countdown like "order within 2h 14m" — orders placed before the cutoff ship a day earlier. The countdown always reflects your shop's timezone.

Customization

Can I change how the widget looks?

Yes. Pick one of the ready-made design presets or set your own colors, font and size. Four layout templates are available: classic, minimal, timeline and badge.

Can I translate the widget text?

Yes. Widget copy is translatable per language, with {date} and {countdown} placeholders you can position freely in your own wording.

Billing

Is there a free plan?

Yes — the free plan includes a store-wide delivery rule with cutoff, working days, holidays, and all widget templates and languages. Pro adds unlimited rules and advanced targeting.

What does Pro include?

Pro ($9.99/month or $49.99/year, with a 7-day free trial) adds unlimited rules, country and tag targeting, exclusions and priority support. All billing is handled securely by Shopify.

How do I cancel?

You can cancel your subscription anytime from the Plan page inside the app — no emails, no support tickets. Uninstalling the app also ends the subscription automatically.